PRIVACY POLICY

1. Introduction

Pick Yourself, S.L. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.

We respect your privacy and are committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation or "GDPR") and Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee (LOPDGDD).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Data Controller

For the purposes of applicable data protection laws, the data controller is:

Company Name: Pick Yourself, S.L.
VAT Number (NIF/CIF): ESB75680942
Registered Address: Garage Coworking Valencia, Pl. de Vicent Iborra, 8, Bajo Izquierda, Ciutat Vella, 46003 Valencia, Spain
Email Address: philip@pickyourself.com
Phone Number: +49 176 47742512
Legal Representative: Philip Röder, CEO and Founder

3. Information We Collect

We collect personal data that you provide directly to us, information collected automatically when you use our website and services, and information from third-party sources.

3.1 Personal Data You Provide

We may collect the following types of personal data when you register, purchase products, fill out forms, or otherwise interact with our website:

Identity and Contact Information: Name, email address, phone number, billing address, shipping address
Account Information: Username, password, account preferences
Payment Information: Credit card details, PayPal account information (note: payment information is processed by our secure payment processors, Stripe and PayPal, and we do not store complete payment details on our servers)
Profile Information: Experience level in music production, professional background, personal goals, obstacles you face, information about how you found Pick Yourself
Communication Data: Messages, emails, comments, and other information you provide when you contact us or participate in community discussions
Marketing Preferences: Your preferences regarding receiving marketing communications from us

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

Technical Data: IP address, browser type and version, operating system, device information
Usage Data: Pages visited, time spent on pages, links clicked, products viewed, the path taken through the site
Location Data: General location information based on IP address
Cookies and Similar Technologies: Information collected through cookies and similar technologies as described in our Cookie Policy

3.3 Information From Third-Party Sources

We may receive information about you from third-party sources, such as:

Marketing partners
Social media platforms (if you connect your social media accounts or interact with our social media pages)
Public databases

4. How We Use Your Information

We use your personal data for the following purposes and based on the following legal grounds:

4.1 Contract Performance

Processing and fulfilling your orders for courses and digital products
Creating and managing your user account
Providing access to purchased content and services
Responding to your customer service inquiries
Processing payments and refunds

4.2 Legitimate Interests

Improving and personalizing our services and user experience
Analyzing website usage and trends to enhance our offerings
Protecting the security and integrity of our website and business
Enforcing our terms and conditions
Managing our business operations

4.3 Consent

Sending marketing communications, including newsletters and promotional offers (subject to your explicit consent)
Using cookies that are not essential for website functionality
Sharing testimonials or success stories (only with your explicit permission)

4.4 Legal Obligation

Complying with legal requirements, such as tax and accounting obligations
Responding to legal processes or government requests
Preventing, investigating, and addressing fraud or other illegal activity

5. Email Marketing

We may send you marketing communications about our products, services, and educational content via email, but only if:

You have provided your explicit consent through our double opt-in process, or
You are an existing customer and the marketing relates to similar products or services

Our email marketing uses a double opt-in process, meaning that after you provide your email address and consent to receive marketing, we send a confirmation email with a link that you must click to verify your consent. If you do not confirm your subscription within 30 days, your email address and consent information will be automatically deleted from our system.

Each marketing email we send includes an "unsubscribe" link, allowing you to opt out of future marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For detailed information about the cookies we use and how you can manage them, please see our cookie policy.

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

7.1 Service Providers

We share your information with third-party service providers who help us operate our business and deliver services to you, including:

Payment processors (Stripe, PayPal)
Email marketing services (ActiveCampaign)
Customer relationship management systems (Close CRM)
Booking systems (TidyCal)
Website hosting and maintenance providers (RAIDBOXES GMBH)
Analytics services (Google Analytics)
Video conferencing providers (Zoom)

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality and security of your data.

7.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

7.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

7.4 With Your Consent

We may share your information with third parties when we have your consent to do so.

8. International Data Transfers

We operate internationally and may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data, such as:

Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission
Using specific contracts approved by the European Commission (Standard Contractual Clauses) that give personal data the same protection it has in Europe
For transfers to the US, working with providers certified under the EU-US Data Privacy Framework, where applicable

The following service providers may process your data outside the EEA:

Google (Analytics, reCAPTCHA, YouTube)
Meta (Facebook Pixel)
Stripe
PayPal
ActiveCampaign
Zoom
Close CRM

9. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, alteration, or disclosure. These measures include:

SSL/TLS encryption for data transmission
Secure user authentication systems
Regular security assessments
Access controls and authorization procedures
Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

For the duration of your user account (until you request deletion)
For the period necessary to fulfill contractual obligations
As required to comply with legal obligations (such as tax and accounting requirements)
To resolve disputes and enforce our agreements

Specific retention periods:

Customer account data: For the duration of the account plus 5 years after account closure (for legal claims purposes)
Transaction records: 10 years (to comply with tax and accounting regulations)
Marketing data: Until you withdraw consent or unsubscribe, plus 1 year
Website usage data: 26 months (Google Analytics data)

11. Your Data Protection Rights

Under the GDPR and Spanish data protection law, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to our processing of your personal data in certain circumstances.
Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at philip@pickyourself.com. We will respond to your request within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

12. User Accounts and Community Features

12.1 User Accounts

When you create an account on our platform to access courses or digital products, we collect and store the information necessary to manage your account and provide our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

12.2 Community Features

Our website includes community features, such as comment sections and discussion areas, where you can post content and interact with other users. Any information you post through these features becomes publicly available, and you should exercise caution when deciding what information to share.

We may monitor and moderate user-generated content to ensure compliance with our terms and community guidelines, but we are not obligated to do so.

13. Automated Decision-Making

We do not make decisions based solely on automated processing, including profiling, that would produce legal effects concerning you or similarly significantly affect you.

While we use automation for email marketing segmentation and personalization based on your interactions with our content, these processes do not have significant effects on your rights and are used to provide you with more relevant content.

14. Children's Privacy

Our website and services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

15. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: philip@pickyourself.com
Address: Garage Coworking Valencia, Pl. de Vicent Iborra, 8, Bajo Izquierda, Ciutat Vella, 46003 Valencia, Spain
Phone: +49 176 47742512

Last updated: 14.03.2025